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Returns & Exchanges

All products sold through Leix are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this. If you are not satisfied with your purchase, we will refund or exchange your replica Van Cleef & Arpels necklace, you can arrange returning within 30 days of arrival of the order at your shipping destination.

Here are the messages you need to state:

    • 1) Your order number
    • 2) Item(s) you want to return or exchange
    • 3) The reason you want to make a return or exchange. Tracking numbers after your product has been sent out


1. If you are returning products for exchange / refund:

Tampered Van Cleef & Arpels jewelry products will not be exchanged/refunded. This means that if the replica Cartier jewelry have been opened up, or otherwise tampered or damaged, the return/refund policy will be considered null and void.

    • NOTE: If you are returning products for refund, the shipping cost which would not be refunded (we had paid for shipment US$39.00).


2. If you are returning products for warranty:

For all returns or exchanges, please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.



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